Message
This document provides instructions for solving the Xfinity Stream app "12012" error.
Solution code
This error occurs because you may not be subscribed to the service, or there may be technical issues with the system. If you wish to subscribe to the service, visit xfinity.com to upgrade service. If you are already subscribed, try accessing the app later.
If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.