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Next Steps
This error occurs when a mobile device is unable to be added to your account.
To resolve this issue:
- Ensure you are using a supported mobile device.
- Ensure the Xfinity Stream app is updated with the latest version.
- Delete and reinstall the Xfinity Stream app.
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.