Message
This document provides instructions for solving the Xfinity Stream portal (xfinity.com/stream) 12012 error.
Solution code
Cause
You may not be subscribed to the service, or there may be technical issues with the system.
Solution
Visit xfinity.com to upgrade service, or try accessing the portal later.
If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.