This document provides instructions for solving the Xfinity Stream portal (www.xfinity.com/stream) 5xx error.
A 5xx error code while watching content on the Xfinity Stream portal may be a result of an issue using the Adobe Flash player.
A 5xx error code while watching content on the Xfinity Stream portal may be a result of an issue using the Adobe Flash player.
Solution Code
To resolve this issue, please uninstall and reinstall Adobe Flash Player.
Windows 7
- Close your Internet browser.
- Click Start and select Control Panel.
- Select Uninstall a Program.
- Choose Adobe Flash Player.
- Click on Uninstall.
- Click YES to uninstall Adobe Flash Player.
- Open your Internet browser.
- Go to http://get.adobe.com/flashplayer/ and follow instructions to reinstall the latest version of Adobe Flash Player.
- Close and restart your Internet browser.
- Return to the Xfinity Stream portal (www.xfinity.com/stream) and retry the video that gave you the error message.
Mac OS X
- Close your Internet browser.
- Double-click the Hard Drive icon on your desktop.
- Navigate to your Internet Plug-Ins directory: /Library/Internet Plug-Ins/.
- Drag any of the following files you may see into your trash bin:
- Flash Player.plugin
- Flashplayer.xpt
- Open your Internet browser.
- Go to http://get.adobe.com/flashplayer/ and follow instructions to reinstall the latest version of Adobe Flash Player.
- Close and restart your Internet browser.
- Return to the Xfinity Stream portal (www.xfinity.com/stream) and retry the video that gave you the error message.
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.