Learn how to activate your Xumo Stream Box. See what Xumo can do and how easy it is to get started when you follow the step-by-step activation guide within this overview.
Note: While there is a one-time $15 Xumo activation fee for new Xumo customers, this will be charged on the first bill, and it doesn't impact Xumo Stream Box activation.
Getting Started kit
Your Xumo Stream Box can be installed by a Getting Started kit, which includes:
- Xumo Stream Box
- XR100 remote
- Power cable
- HDMI cable
- Getting Started Guide
Activate your Xumo Stream Box
- First, you need to activate your Xfinity Internet service using the Xfinity app.
- See Activating your Xfinity Internet service for more.
- Before setting up your Xumo Stream Box, make sure you can connect to your home Xfinity Internet network (either WiFi or wired with Ethernet cable) through a desktop or mobile device.
- Connect the HDMI cable from your TV to your Xumo Stream Box.
- Turn on your TV using your TV's remote and choose the correct HDMI input from the TV menu.
- Note: When looking at the back of the device, the HDMI port is the largest port, or the second port from the right.
- Plug the power adapter into an electrical outlet and connect the other end to your Xumo Stream Box.
- Note: When looking at the back of the device, the power supply is the smallest port, or the first port from the right.
- Once the power indicator lights up (on the top of the device, towards the front), you’re ready to go!
- Only use the supplied power adapter, and avoid outlets controlled by dimmers.
- Your XR100 remote comes installed with two AA batteries.
- Remove the plastic tab from the back of the remote (by pulling the tab towards the top of the remote) and wait for on-screen instructions.
- Make sure you’re within ten feet of your Xumo Stream Box and your XR100 remote is aimed directly at the front of it.
- Select your language.
- Make sure you’re pointing the XR100 remote directly at the front of the Xumo Stream Box and are less than ten feet away.
- Note: If your remote isn’t working and you get stuck on the language selection, you might need to unpair your remote from a previous TV device.
- You’ll be asked if you’d like to continue using voice guidance.
- Message: "Would you like to continue with voice guidance? Voice guidance is a screen reader for your TV. It reads out information as you navigate menus, TV guides and on-screen messages. You can change this any time in Settings."
- If you choose Yes continue, all the following activation instructions will be spoken to you.
- If you choose No turn off, you’ll go through the visuals shown below.
- Next, you’ll need to connect your Xumo Stream Box to the internet. Select how you’d like to connect (WiFi using password, WiFi using WPS, or Ethernet cable); or select Skip & set up later if you’d prefer to connect later.
- Follow the prompts to connect to the internet. Once connected, you’ll see a message that the software is updating. This may take a few seconds.
- Next, connect the XR100 remote to the Xumo Stream Box to control your TV’s volume and switch the device on and off. Select Yes to continue.
- Next, you’ll need to link your account to your Xumo Stream Box. The name on your account should appear on-screen. To confirm this is your account, select This is me.
- Confirming your name also indicates your acceptance of our terms and conditions, which can be found on tv.xumo.com.
- If the name on-screen is not the name on your Xumo account, click This isn’t me.
- If you’d prefer to connect your account later, select Skip & set up later.
- Next, take a minute to read over our Xfinity Privacy Policy. If you agree with the Privacy Policy, select Accept.
- To further confirm your account, enter your four-digit PIN. This should be the last four digits of the primary phone number on your account,* unless you’ve changed it.
*To view or change the primary phone number on your account, visit Update your Xfinity account contact information and preferences. - You’ll see a message that we’re checking your account status. This may take a couple seconds.
- Choose where your Xumo Stream Box is located within your home to make it easier to discover.
- Next, select your location so that your Xumo Stream Box displays the correct time. You can always change this later in Settings.
- Next, take a minute to personalize the apps you’d like to see on your Xumo Stream Box home screen. You can always change this later in Settings.
- Next, you’ll see the Xumo Stream Box home page. Enjoy access to your favorite streaming apps, search using the voice remote, experience new features such as personal profiles, improved TV guides, and more!
Activation troubleshooting
- If you're having trouble activating your Xumo Stream Box, the most common solution is to restart it by reconnecting your power cord and HDMI cable to both the Xumo Stream Box and TV.
- If your remote isn’t working, make sure you’re standing within ten feet of your Xumo Stream Box and pointing the remote directly at the front of it.
- If that doesn't help, you might need to unpair your remote from a previous TV Box.
- If you’re unable to make a language selection, a pop-up message will direct you to xfinity.com/unpair for instructions on resetting your remote.
- Make sure you’re connected to the internet.
- Restarting your modem can fix many common internet-related issues.
- You can also try to connect with a wired Ethernet cable to check if the issue is with your WiFi connection.
- If you're having network connection issues or need to reestablish your network connection, you can press the WPS button (two arrows icon) on the bottom of the Xumo Stream Box.
- If you receive an error when setting up your XR100 remote, you can skip this step by pressing the Back arrow button on your remote and selecting Skip when prompted.
- You can finish setting up your remote after activation is complete.
- If you come across an error screen and you can't fix the issue on your own, mention the error code on the bottom-right corner of your TV screen when talking with us.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.