Find FAQs about the Xumo Play app on Xfinity X1 and Xumo Stream Box from Xfinity.
For more information about Xumo Play, including eligibility requirements, see the Xumo Play app overview.
Troubleshooting FAQs
Why can’t I access the Xumo Play app on my X1 TV Box?
To view Xumo Play programming you must have a compatible X1 TV Box (RNG150 devices aren't supported), and Xfinity Internet service (any level).
If you have compatible equipment and still can't access the app, please contact us so we can help.
I don’t have Xfinity TV and/or Xfinity Internet. Can I still access the Xumo Play app?
You can access the free Xumo Play app in many ways:
- On your TV with a Xumo Stream Box or a third-party streaming device (Apple TV, Roku, Amazon Fire TV, Google TV, Android TV, or Chromecast).
- On a Smart TV such as Xumo TV, Vizio (SmartCast models), Hisense, or Samsung (Tizen powered TVs).
- Online by visiting play.xumo.com.
- On your mobile phone by downloading Xumo Play on iOS and Android devices.
Why am I getting errors within the Xumo Play app?
If you can't use the Xumo Play app because of an error, try exiting Xumo Play and relaunching the app. If that doesn’t work, try restarting your X1 TV Box or Xumo Stream Box. If you still can’t use the app, please contact customer support or visit the Xumo Help Center.
Why is the Xumo Play app frozen?
If the Xumo Play app is frozen on your screen, try exiting Xumo Play and then relaunching the app. Also, check your internet connection to see if other apps or services are having trouble streaming or launching.
If the Xumo Play app is still frozen, try restarting your X1 TV Box or Xumo Stream Box. If that doesn’t help, please contact customer support or visit the Xumo Help Center.
Why are Xumo Play videos buffering?
Since Xumo Play is an internet application, videos will buffer any time there’s a slow internet connection.
Visit the Xumo Help Center for answers to issues related to the Xumo Play app and features.
General FAQs
How much does Xumo Play cost?
Xumo Play is a free streaming service that does not require users to pay a subscription fee.
Note: Xumo Play usage counts toward your monthly internet data usage.
Can I pause, rewind, and/or DVR Xumo Play channels?
Functions such as pause and playback controls aren't available on the Live TV channels. You can only pause, rewind, and fast-forward while watching on-demand movies or TV shows.
Do I need to register or sign in to use Xumo Play?
No, Xumo Play is a free streaming service that doesn’t require you to register or create a user profile to start watching video programming.
Are there any X1 TV Boxes that Xumo Play will not be available on?
Yes, due to technical limitations with some X1 TV Boxes, Xumo Play isn't available on RNG150 TV Boxes.
Why are there so many ads when I watch Xumo Play? Why do I see the same ad over and over again?
Xumo Play is available to you for free because of the advertisements within the programs that you select to watch.
Does watching Xumo Play count against my Xfinity Internet data usage?
Yes, Xumo Play programming is delivered over your Xfinity Internet service; therefore, Xumo Play will be subject to the same rules, terms, and conditions that govern Xfinity Internet service, including any data usage plans that may apply.
Why are some titles on the Xumo Play app on my Smart TV but not on X1?
Xumo Play programming can differ slightly on various devices. The networks available through the Xumo Play app on X1 were carefully selected by Xumo Play and Xfinity for the enjoyment of X1 customers.
How do I block access to Xumo Play on X1?
There are several ways you can set parental controls for the Xumo Play app on X1.
- Block Xumo Play programming by selecting Settings > Parental Controls > TV Rating Locks > TV-MA.
- Once locked, a Parental Control PIN is required before you can access the Xumo Play app.
- You can block access to the Xumo Play app using an Application Lock.
Note: Once the Xumo Play app is launched, parental control settings will not guard against programming playback within the Xumo Play app.
Does Xumo Play have parental controls?
Parental controls are not available on Xumo Play. Users who want to enforce programming restrictions are encouraged to set an Application Lock for Xumo Play.
Does Xumo Play have closed captioning?
Yes, Xumo Play provides closed captioning for all programming where it is available. To enable closed captions on Xumo Play while watching a Live channel or on-demand program, press the down arrow on your remote to display the video controls and navigate to the Closed captions toggle. You can also enable or disable closed captioning from the app’s Settings menu.