Restart your X1 TV Box with X1 AnyRoom DVR service

Sometimes, when troubleshooting an issue with your Xfinity X1 TV Box, you may be asked to manually restart the box. This document provides instructions on how to reboot your TV Boxes if you are an X1 customer with X1 AnyRoom DVR service.

If you do not have X1 AnyRoom DVR service, see X1: Reboot My TV Box.

Reboot your TV Boxes

Ensure your cables are tightly secured.
Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds.
The TV Box should automatically reboot.

Or:

Ensure your cables are tightly secured.
Unplug the power from your primary DVR TV Box for 30 seconds.
Plug the power cord back in to your TV Box.

Allow five minutes for your primary DVR TV Box to reboot. Then, follow the same steps for each one of your other TV Boxes. You must allow each TV Box to recognize the primary DVR TV Box (by checking to see if you can access recordings, for example) before moving on to reboot the next.

Not sure which TV Box is the primary one?

Your primary DVR TV Box is the box that provides full access to the DVR features of your On-Screen Guide, such as the ability to schedule or delete a recording or control live TV. The primary DVR is linked to networked TV Boxes in your home, and there is a splitter-like device at the connection point on the primary DVR.

What happens if I reboot my TV Boxes?

There is no impact to your guide information:
- Your guide information will not be lost.
- You will not need to wait for guide information to reload.
There is no impact to your guide and menu settings:
- Your preferences will not be lost.
- Your Locks PIN and Purchase PIN will not be lost.
There may be an impact to your recordings and playback, depending on when you reboot the TV Box:
- If you reboot an X1 DVR while it is recording a program, the recording will be interrupted. Recording will resume when the TV Box powers back up. Be careful not to reboot the X1 DVR while a recording is in progress.
- Playback will stop on any TV Boxes streaming recordings from an X1 DVR if the X1 DVR is rebooted. Playback can resume when the reboot is complete.
- Already-recorded programs will not be lost.
- Scheduled recordings will also not be lost (will not need to be scheduled again).