Find answers to FAQs about the Voice Guidance feature for Xfinity X1.
FAQs
What is Voice Guidance?
The Voice Guidance feature provides customers with visual disabilities the freedom to independently explore thousands of TV shows and movies. It "speaks" what's on the screen and includes details such as program descriptions to help customers decide what to watch.
Who is Voice Guidance intended for?
Voice guidance is intended for customers who rely on audio feedback to interact with products and services — including customers who are blind, have low vision or a visual disability or have difficulty reading. Voice guidance is available to everyone who has X1.
Which X1 devices support Voice Guidance?
Voice guidance is available for Xfinity X1.
How does Voice Guidance differ from voice control and audio description?
Voice guidance, Voice Control and audio description are three distinct features, all available through X1, each with benefits:
- Voice guidance provides our customers who are blind or have low vision or a visual disability the freedom to independently explore thousands of TV shows and movies on X1.
- The feature "speaks" what's on the screen and includes details such as program descriptions to help you decide what to watch.
- Voice Control can be used to control your On-Screen Guide using voice commands. It includes basic navigation, tuning to channels, searching, browsing and finding program recommendations.
- Audio description refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue.
- Audio description makes television programs, feature films and other media accessible to people who are blind or have low vision or a visual disability, creating a richer, more independent experience.
- For example, audio description describes key visual elements such as actions, facial expressions, costumes or scene changes in a program that a viewer who is blind or has low vision or a visual disability would otherwise miss.
- Audio description is available on any Comcast TV Box when made available by the programmer.
- More information about audio description is available, and you can learn how to turn audio description on or off with X1.
- Audio description makes television programs, feature films and other media accessible to people who are blind or have low vision or a visual disability, creating a richer, more independent experience.
How can I access Voice Guidance or turn the feature on/off?
More information on using the Voice Guidance feature is available on our website.
How can I find out what functionality has been added to Voice Guidance with each update to X1?
Up-to-date information about new Voice Guidance functionality and known issues is available on our website.
How do current non-X1 Xfinity TV customers get Voice Guidance?
Current non-X1 Xfinity TV customers may request an upgrade to X1. Customers with disabilities who need Voice Guidance should contact the Accessibility Support Center for Customers with Disabilities.
Can I contact Comcast's Accessibility Support Center for Customers with Disabilities for support with Voice Guidance questions or issues?
Yes — see the support center's contact information.
Can I use a large-button remote with Voice Guidance?
Yes! The large-button remote is compatible with all Comcast platforms, including X1. Large-button remotes can be ordered via the Accessibility Support Center for Customers with Disabilities.
Is Voice Guidance available for any online or mobile Xfinity TV services?
Voice guidance is only available on the X1 TV Box at this time.
Is Voice Guidance available in multiple languages?
Yes, Voice Guidance is available in both English and Spanish. To enable Voice Guidance in Spanish, you can set your Menu Language to Spanish. See more information on the Menu Language.
Is there a cost associated with Voice Guidance?
No. Voice guidance is a free feature provided to all X1 customers. Customers who are blind or have low vision and need Voice Guidance should contact the Accessibility Support Center for Customers with Disabilities.
I am experiencing delays or quality issues with Voice Guidance when it is running, what should I do?
We're sorry to hear it! Please contact our Accessibility Support Center for Customers with Disabilities to report any issues with the Voice Guidance feature.
Additional information
Visit our Online Support Center to find common solutions.
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