Xfinity Home devices — Where to get help

Learn about the home automation devices in your Xfinity Home system and where you can get the help you need to make your system work for you.

Touchscreen

The device that makes it all possible, the in-home touchscreen connects all of your Xfinity Home devices and gives you instant control of your Cameras, Thermostats, Lights and more.

• Learn about your touchscreen.
• Arm or disarm your system.
• Send an emergency alarm.
• Fix a trouble message.
• Troubleshoot your touchscreen.
• Restore the network connection.

Cameras

Want to keep an eye on things while you're away? Equipped with night vision, weather-resistant Cameras allow you to keep an eye on your home around the clock and in all conditions.

Add 24/7 Video Recording on up to four compatible Cameras. You can use the Xfinity Home app to view live video, create custom video clips and review video clips automatically bookmarked when your Camera detects motion.

Live Video Monitoring is standard with all Xfinity Home Cameras. It lets you view live video, take pictures and video clips, and create rules to automatically take pictures and video clips when system events occur. You can access your saved pictures and videos from the Xfinity Home app.

• Learn more about video services.
• Get tips on mounting a Camera outside.
• Pair and Install a Camera from the touchscreen.
• Pair and Install a Camera from the Xfinity Home app.
• Rename a Camera from the Xfinity Home app.
• Troubleshoot your Camera.
• Remove a Camera using the touchscreen.
• Remove a Camera using the Xfinity Home app.

Thermostats

With an Xfinity Home Thermostat, you can automatically control the temperature of your home so that it's always just right.

Need help installing your Thermostat? Contact us to schedule an appointment.

• Install a Zen Thermostat from the touchscreen.
• Install and pair a Zen Thermostat from the Xfinity app.
• Pair an Xfinity Home Thermostat from the touchscreen.
• Manage your Thermostat schedules.
• Change Thermostat settings from the Xfinity Home app or the touchscreen.
• Rename a Thermostat from the Xfinity Home app or your touchscreen.
• Troubleshoot your Xfinity Home Thermostat or Zen Thermostat.
• Replace Thermostat batteries.
• Remove a Thermostat from the Xfinity Home app or your touchscreen.

Light Switches, Lighting/Appliance Controllers, and Outlet Controllers

Light Switches, Lighting/Appliance Controllers and Outlet Controllers allow you to monitor and control connected lights or small appliances while you're away from home. Left on a light or your coffee pot? No worries! Use the Xfinity Home app to turn it off from an Internet-connected computer, tablet or smartphone. You can also control your lighting devices from your touchscreen and the Xfinity app.

Did You Know? Three controllers are supported by Xfinity Home: Lighting Controller (300W), Lighting/Appliance Controller (480W) and Outlet Controller (480W). Make sure to choose a controller with the correct wattage rating for the device or appliance you want to control. Centralite Light Switches are no longer sold by Comcast but are still supported.

• Install a Controller.
• Pair a Light Switch or Controller.
• Pair and install a Centralite Light Switch.
• Rename a Light Switch or Controller from the Xfinity Home app or the touchscreen.
• Troubleshoot your Controller.
• Troubleshoot your Light Switch.
• Remove a Light Switch or Controller from the Xfinity Home app or the touchscreen.

Door Locks

Kwikset SmartCode Door Locks allow you to lock and unlock your doors while you're away from home. Need to let loved ones, workers or the dog walker into your home while you're away? Use the Xfinity Home app to unlock and lock your door from an Internet-connected tablet or smartphone. You can also control your Locks from the Xfinity app.

• Install a Lock:
  • Kwikset 910
  • Kwikset 912
  • Kwikset 914
  • Kwikset 916
• Pair Lock using the touchscreen or the Xfinity Home app.
• Rename a Door Lock from the Xfinity Home app or your touchscreen.
• Troubleshoot your Lock.
• Replace Lock batteries:
  • Kwikset 910
  • Kwikset 912
  • Kwikset 914
  • Kwikset 916
• Remove a Lock from the Xfinity Home app or the touchscreen.

Door/Window Sensors

Door/Window Sensors monitor when your doors and windows are opened and closed. Use the Xfinity Home app to create rules to get real-time text and email alerts to make sure your kids get home safely or to know when the dog-walker is coming and going. Monitor your Sensors from the Xfinity Home app or your touchscreen.

Professional installation of Door/Window Sensors is required for Xfinity Home customers. Contact us to schedule an appointment.

• Rename a Door/Window Sensor.
• Test your Door/Window Sensor.
• Troubleshoot your Door/Window Sensor.
• Replace Door/Window Sensor batteries.

Motion Sensors

With Motion Sensors, you can get alerts when there's unexpected movement in your home, such as motion in your living room when the house should be empty. Monitor your Sensors from the Xfinity Home app or your touchscreen.

Professional installation of Motion Sensors is required for Xfinity Home customers. Contact us to schedule an appointment.

• Rename a Motion Sensor.
• Test your Motion Sensor.
• Troubleshoot your Motion Sensor.
• Replace Motion Sensor batteries.

Water Detectors support

• Rename a Water Detector.
• Test your Water Detector.
• Troubleshoot your Water Detector.
• Replace Water Detector batteries.

Wireless Keypads

Wireless Keypads make it easy to arm and disarm your Xfinity Home security system from convenient locations within your home.

Professional installation of Wireless Keypads is required for Xfinity Home customers. Contact us to schedule an appointment.

• Learn about your Wireless Keypad.
• Arm or disarm your system.
• Troubleshoot your Centralite Wireless Keypad.
• Replace Wireless Keypad batteries.

Keychain Remote support

• Learn how to use your Keychain Remote.
• Replace Keychain Remote batteries.