This article links out to answers for many common data usage questions.
General questions and answers about our Data Usage Plans
- What's the 1.2 Terabyte Internet Data Usage Plan?
- What happens if I use more than 1.2 terabytes in a month?
- How do I avoid overage charges?
- Will I be alerted when I reach or exceed my Data Usage Plan?
- Can I get out of the Data Usage Plan?
- What goes towards my data plan?
- How do I find out how much data I currently use or my monthly data history?
- What is the average usage of people on your network today?
- Will unused data be applied to a later month?
- I don't see my usage meter in My Account, what do I do?
- How do I know the level of Xfinity service that I subscribe to?
Questions and answers about our Unlimited Data Option
- How do I enroll in the Unlimited Data Option?
- How can I get Unlimited Data?
- Once in the Unlimited Data Option, how do I get out?
- Once in the Unlimited Data Option, will I still be able to see the data usage meter?
- With the Unlimited Data Option, is there a limit to how much data I can use?
Exclusions
The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials, Internet Essentials Plus, Internet Essentials Partnership Program, Xfinity Prepaid, Gigabit x10, xFi Complete, or Unlimited Data Option customers. The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.American Sign Language (ASL) support
Comcast Customer Service supports TTY/TTD. Call 711 for Customer Service if you are deaf, hard of hearing or have a hearing or speech disability. You can also visit xfinity.com/ASL for additional support.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.