Let us help you transfer your Xfinity services to a new address. Get started online through our Xfinity moving page or by visiting your nearest Xfinity Retail Store. Just remember to visit xfinity.com/stores to confirm store hours before you visit.
To complete your move, you’ll need to verify your account details, confirm your move dates, and provide your new address.
Activate your equipment
You might be able to bring your equipment to your new home. Schedule a technician appointment and we'll install everything for you, or you can do it yourself.
If you’re moving your equipment on your own and need instructions on how to install and activate? Check out these helpful Getting Started kit installation videos.
Return your equipment
If you’re not able to keep your equipment when you move to your new address, you can start an equipment return online, print a return label at home, and return your boxed equipment at a local location that accepts UPS drop-offs. You can also bring your Xfinity equipment to a local Xfinity Retail Store.
During your move
Stay connected during your move with access to millions of Xfinity WiFi hotspots.
If you’re bringing your Xfinity TV service with you, watch select TV shows or movies online through the Xfinity Stream portal or app.
Xfinity IDs and email address
If you transfer your service, your Xfinity profile will move with you to your new address. You can reset your password online anytime.
Home phone number, voicemails, and call history
If you're moving within the same area code, you may be able to keep your current home phone number (based on how calls to Emergency Services/911 are handled at your new address). If you keep the same phone number, all saved voicemail messages will still be available and you'll still be able to view your electronic call history.
If you're moving to a location with a different area code, you can't keep your home phone number.
Getting started with Xfinity Internet and WiFi
After activating your compatible xFi Gateway at your new address, you may need to activate your WiFi Boost Pods again. Here’s how to troubleshoot your WiFi Boost Pods.
Pricing
Due to differences in franchise fees and taxes that are set by local and state governments, the cost of services can vary by market. Even if your previous promotional prices aren't transferable to your new address, other promotions, products, and services may be available at your new address.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.