Your Xfinity Voice service features Call Waiting — so you won’t have to worry about missing an important call while enjoying a conversation on the phone.
- When someone calls while you’re already on the phone, you’ll hear a Call Waiting tone.
- If you want to answer the second call, simply put the first call on hold.
- And if you don’t want to answer the second call, ignore it.
- You can also temporarily cancel Call Waiting so that you won’t be disturbed during important calls.
- Incoming calls will be forwarded directly to your voicemail.
- Call Waiting will automatically be restored the next time you pick up your phone.
Use Call Waiting
- When you hear the Call Waiting tone, press and release the switch hook or Flash button on your phone.
- Your first call will be placed on hold, and your second call will be on the line.
- You can switch between the two calls as often as you'd like by pressing and releasing the switch hook or Flash button.
- Each conversation is private, and won’t be heard by the other party.
- To end the first call and answer the second, simply hang up.
- Your phone will ring and the second caller will be on the line.
- You can end either the first or the second call by having the caller just hang up.
Temporarily cancel Call Waiting
- Lift the receiver and listen for the dial tone.
- Press *70.
- Call Waiting is cancelled for the current call only.
- After you hang up, Call Waiting will be active once more.
Call Waiting guidelines
Call Waiting can interfere with fax calls and dial-up connections to the internet.
Additional information
Visit our Online Support Center to find common solutions.
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