Anonymous Call Rejection is a feature designed to cut down on unwanted calls by automatically rejecting calls from numbers with Caller ID blocked. This includes all calls where the calling party has set their name to "Anonymous," "Private," "Unavailable" or "Null."
Callers who block the display of their name and number will hear an automated recording saying you're not accepting calls with Caller ID blocked. The message instructs them to unblock their Caller ID and dial you again. This feature is included at no additional cost with our Xfinity Voice Unlimited, Unlimited Select, and Local With More calling plans.
This feature is enabled by default for all new and existing Xfinity Voice users with a qualifying call plan.
Anonymous Call Rejection is not guaranteed to detect or protect against all unwanted calls, and while legitimate calls ordinarily include Caller ID information, there is a risk that wanted calls lacking Caller ID information may inadvertently be blocked.
You may opt out of this feature by following the instructions provided further below.
Use Anonymous Call Rejection
From your home phone
Deactivate Anonymous Call Rejection
- Lift the receiver and listen for the dial tone.
- Press *87 and listen for a confirmation tone indicating the feature has been canceled.
Re-activate Anonymous Call Rejection
- Lift the receiver and listen for the dial tone.
- Press *77 and listen for a confirmation tone indicating the feature has been activated.
Online
- Sign in to Xfinity Voice Call Blocking Settings using your Xfinity ID and password.
- In the Anonymous Calls Rejection (ACR) section, select the Block all anonymous calls box.
We’ve also made display updates to this feature on the Xfinity Voice website.
- All calls will display as Blocked, instead of Missed.
- The Caller ID name will display as Anonymous, instead of Private, Unavailable, or Null.
Notes:
- Anonymous Call Rejection is not included with the Xfinity Voice Unlimited Saver plan and basic additional lines.
- If you’ve enabled both the Anonymous Call Rejection and Selective Call Forwarding features, anonymous calls will be rejected first rather than forwarded.
Additional information
Visit our Online Support Center to find common solutions.
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