This article outlines the Xfinity Voice voicemail menu options you have on your home phone.
Managing the Xfinity Voice voicemail phone map
Click the voicemail menu to view the available options and their descriptions or dial *99 on your home phone to access voicemail
Voicemail main menu options
Keypress | Description |
1 | Review all messages. |
2 | Send a message to another Xfinity Voice voicemail box. |
4 | Change the personal options. |
5 | Restart the session. (This signs you out of the voicemail box. The session returns to the point where you have just called the voicemail access number.) |
6 | Review messages marked for deletion. (This option is useful to restore mistakenly deleted messages.) Note: This option is only available during the voicemail call in which the message was deleted. Once you exit the system by hanging up or logging out (option 5 above), all messages marked for deletion are permanently lost. Log on to the mailbox and begin deleting messages to access this option. |
8 | Play the phone number of the mailbox being accessed. (This is useful when there is more than one line and you are unsure which voicemail box is being accessed.) |
* | Disconnect the call. |
Listen to messages menu (option 1 from the main menu)
Listen to messages menu — Options after listening to a messageKeypress | Description |
4 | Replay the message. |
5 | Listen to the message envelope. (The message envelope contains the date, the sender’s phone number (if available), and the message length.) Note: If the caller is a customer of Xfinity Voice and voicemail, the caller's name (if recorded to the mailbox) or phone number (if the name is not recorded) plays. |
6 | Forward the message to another Xfinity Voice voicemail box along with your message. Note: The message cannot be forwarded to a voicemail box belonging to another carrier. (See the Send Messages Menu for more details.) |
7 | Delete the message. Note: Restore an accidentally deleted message using Option 6 on the Main Menu. After the call is disconnected, however, all deleted messages are permanently lost. |
8 | Reply to the message if it was left by another Xfinity Voice customer. (See the Send Messages Menu for more details.) |
9 | Save the message. |
9-1 | Mark the message as unheard. (This is useful if you hear a message intended for another member of the household.) Note: Marking the message as unheard turns on the stutter tone and message indicator light (if the phone is equipped with it.) |
# | Skip the message. |
* | Return to the Main Menu. |
Listen To Messages Menu – Options While Listening to a Message
Keypress | Description |
1 | Rewind 10 seconds of the message. |
1-1 | Return to the beginning of the message. |
2 | Pause or play the message. |
3 | Fast forward 10 seconds of the message. |
3-3 | Fast forward to the end of the message. |
5 | Listen to the message envelope. (The message envelope contains the date, the sender's phone number (if available), and the message length.) Note: If the caller is a customer of Xfinity Voice and voicemail, the caller's name (if recorded to the mailbox) or phone number (if the name is not recorded) plays. |
7-7 | Delete the message. Note: Restore an accidentally deleted message using Option 6 on the Main Menu. After the call is disconnected, however, all deleted messages are permanently lost. |
# | Skip the message. |
* | Return to the Main Menu. |
Personal options menu (option 4 from the main menu)
Keypress | Description |
2-1 | Administrative Options |
3 | Greetings |
* | Return to the Main Menu. |
Personal options — Administrative options
Keypress | Description |
1 | Change the voicemail password. |
3 | Change the prompt level. (Select between rapid, standard, and extended prompts.) Note: Standard prompts tell the user to press 1-2 to hear new messages. Rapid prompts are for frequent users. When accessing voicemail no prompts play. |
4 | Select the message detail playback options:
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5 | Change the Skip PIN settings. (Enable the Skip PIN option to give anyone in the household access to the voicemail - i.e., no password is needed. Note: Call the voicemail platform using *99 to skip entering the password. If you call in using your Xfinity Voice number, even from home, you will be asked for the password. |
6 | Change the auto-play settings. (Enable the auto-play option to get voicemail messages to play immediately, without prompting, when entering the system.) |
8 | Set the mailbox language. (Select the default language for retrieving messages or administering the mailbox.) Note: Select between English and Spanish. |
9 | Set the phone answering language. (Change the language callers hear when they leave a message.) Note: Select between English and Spanish. |
* | Return to the Personal Options Menu. |
Personal options — Greetings
Keypress | Description |
1-1 | Play the greeting with the number. (Callers hear this greeting when you are not on the phone or you do not answer. This is also the default greeting that is played if no other greetings are set.) Note: Callers hear the message: "Your call has been forwarded to an automatic voice message system. is not available. At the tone, please record your message. When you have finished recording you may hang up or press 1 for more options." Callers can leave a message. |
1-2 | Play the greeting with the name. (This option controls which greeting is used. The actual name recording is done through Option 3 of the Greetings Menu.) Note: Callers hear the message: "Your call has been forwarded to an automatic voice message system. is not available. At the tone, please record your message. When you have finished recording you may hang up or press 1 for more options." |
1-3 | Play a personal greeting. (Callers hear a personalized message instead of the default greeting with the number or name.) After recording the greeting:
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2 | Turn on and record an extended absence greeting. (Callers hear the recorded message but are not allowed to leave a message. This is useful if you are not going to check messages for an extended period of time.) Note: When the voicemail box is accessed, a reminder plays prompting the user to deactivate the extended absence greeting if it is no longer needed. |
3 | Record the name. |
5 | Play a separate greeting based on a greeting schedule. (For example, the personal greeting plays on certain days and the alternate greeting plays on other days.) After recording the greeting:
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6 | Schedule when the personal or alternate greeting is to be played. (The schedule is based on what time of the day the personal greeting should be played, both on weekdays and weekends. When this option is deactivated, the personal greeting plays at all times.) Create a schedule:
Once the schedule is established:
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* | Return to the Personal Options Menu. |
Notes:
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Send messages menu (option 2 from the main menu)
- Messages are recorded and sent to other Xfinity Voice customers with voicemail.
- Messages are delivered directly to the recipients’ voicemail boxes without having to call them. (The phone does not ring.)
- The maximum length of a message is five minutes. Use the options in the grid to interrupt, pause, restart recording, etc.
- Once the recording is finished, a prompt requests the destination mailbox. Send the recorded message to a recipient’s mailbox:
- Enter the phone number of the mailbox the message is to be delivered to. (Enter all 10 digits - the area code plus the 7-digit phone number.)
- Press # to send the message.
- After the message is sent to the first mailbox, a prompt asks if there are any additional mailboxes to which the message is to be sent. Repeat the steps to send the message to the additional mailboxes.
- Press * to go back to the voicemail Main Menu when all mailboxes have been entered.
Send messages menu — Options while recording or reviewing a recorded message
Keypress | Description |
1 | Rewind 10 seconds of the message. |
1-1 | Return to the beginning of the message. |
2 | Pause or continue recording. |
3 | Fast forward 10 seconds of the message. |
3-3 | Fast forward to the end of the message. |
5 | Resume recording the message. |
# | Finish or end the recording. |
* | Return to the Main Menu. |
Send messages menu — Options after entering destination mailbox
Keypress | Description |
# | Send the message. |
* | Cancel or re-enter the destination. |
** | Cancel or return to the Main Menu. |
0-2 | Mark the message as urgent. Note: If a message has been marked as urgent, press 2 again to remove the Urgent tag from the message. |
Retrieve deleted messages menu (option 6 from the main menu)
Retrieve deleted messages menu — Options after entering destination mailboxKeypress | Description |
9 | Mark it as a new or unheard voicemail. |
# | Skip to the next deleted voicemail. |
* | Cancel or return to the Main Menu. |
0-4 | Replay the message. |
0-5 | Listen to the message envelope. |
Additional information
Visit our Online Support Center to find common solutions.
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