Xfinity offers a variety of options to self-install your services. Each Getting Started kit package comes with everything you need to quickly and easily set up your devices and activate your services. Choose the appropriate link below to learn more about the contents of each Xfinity Getting Started kit:
Features
Each Getting Started kit contains the following:
- Simple instructions in a Getting Started guide.
- For PDFs of the documentation, see the Setup Guides section of Getting Started kit installation overview.
- Spanish version on reverse side.
- A QR code you can scan with your mobile device, which will take you to the Xfinity app to start activation.
- Environmentally friendly materials.
- Xfinity return equipment card.
- If you need to return your new equipment, go to xfinity.com/returns to find a store near you, print a prepaid UPS label and view return instructions.
- Note: Customers who receive the Getting Started kit through FedEx should return it at an Xfinity Retail Store or UPS.
FAQs
Do I need any tools to set up my Xfinity devices?
You do not need any tools to connect your devices. Xfinity Getting Started kits come with the devices and connection wiring to set up your Xfinity services in just a few fast and easy steps!
How do I activate my services?
If you’re activating an Xfinity Gateway, see how to activate your Xfinity Gateway for more information.
To determine the type of gateway you have, check the make and model information located on the bottom of your device. You can also log in to the Devices page on xfinity.com.
If you’re activating WiFi Boost Pods, use the Xfinity app. See how to activate WiFi Boost Pods with the Xfinity app for step-by-step instructions.
For additional information, see how to activate your Getting Started kit devices.
When do I activate my services?
For most orders, activation can be done any time between the day the equipment arrives and up to seven days after the requested completion date on the order, to avoid failure of the order. You should receive your Requested Completion Date when you set up your order through an Xfinity agent.
For Xfinity Voice orders with a ported phone number, the Xfinity Voice service must be activated on the Firm Order Commitment (FOC) date (also received at the time you place your order). Failure of an Xfinity Voice order can result in loss of dial tone and/or the phone number.
All Getting Started kits include activation information. You can find it in your red Xfinity folder. For more information, see how to activate your Getting Started kit devices.
Pricing information: Shipping and handling charges apply and may vary by area.
Need more help with your self-installation?
- Don't forget to watch your personalized self-install video for instructions — we emailed you a link.
- Explore videos, search FAQs and get troubleshooting support at xfinity.com/selfinstall.
For help in Chinese, Korean, Vietnamese, or Tagalog, please call 1-855-955-2212.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.