Quickly find a solution without the call
Identify potential problems and discover easy fixes with the same diagnostic tool used by our agents.
Restart Modem
Find out how to reset your modem to quickly resolve common issues like slow speeds and problems connecting to your wifi.
Restart Cable Boxes
Find out how to reset your Xfinity cable box to fix larger service issues like on-screen errors, missing channels, and more.
Check for Local Outages
View the Xfinity outage map and find out when an area will be back online.
Common Solution
Make sure that your cables are tightly connected to your device and your wall outlet
Cable and internet connections can become loose over time and cause issues with your service.
Tips in case of an outage
What if my power is out?
If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. On occasion, your power may start working before your Xfinity services. In those situations, we ask for your patience — our teams work hard to get our services back up and running so you can be connected again.
What if my internet is down?
You can find and connect to Xfinity WiFi hotspots when you need them most. Just sign in to any xfinitywifi network using your username and password.
Can I watch TV?
With the Xfinity Stream app you can watch live TV and On Demand content from your computer or mobile device. You can even download shows and movies to watch offline in case you lose power.
Comcast Business Customer?
Sign in to the Service Status Center in the event of a suspected outage.