Switch to the Xfinity app for personalized troubleshooting
For Xfinity-leased Gateway customers, through the Xfinity app on your mobile device, we can run tests to check for outages, the internet health of your entire home, and the connection to each of your devices. We'll get you back up and running with tailored recommendations -whether that's quick troubleshooting steps to walk you through or by suggesting new and improved Xfinity equipment for your home.

Scan QR code

Scan the QR code using your smartphone camera to open or download the Xfinity app.

Here’s some alternatives to help you troubleshoot your Internet:Internet support articlesRestart modem
If you own your own equipment, click here for support
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