Xfinity offers a variety of options to self-install your services. Each Getting Started kit package comes with everything you need to quickly and easily set up your devices and activate your services.
For details on equipment return options, see how to return your Xfinity equipment.
Features
Each Getting Started kit contains the following:
- Simple instructions in a Getting Started guide.
- For help, see the Setup Guides section of Getting Started kit installation overview.
- Environmentally friendly materials.
- Xfinity return equipment card or return information printed directly on the box.
- If you need to return your new equipment, go to xfinity.com/returns.
Xfinity Internet or Voice
An Xfinity Internet or Voice Getting Started kit includes the following:
- Leased Xfinity Gateway.
- Your wireless gateway combines the technology of a modem and router neatly in one piece of equipment, so you can enjoy in-home WiFi that's fast and reliable.
- You do not need a separate router to get WiFi in your home.
- Coax cable.
- Power cord.
- E911 stickers for Xfinity Voice only.
To activate your Xfinity Internet or Voice service with the Xfinity app, scan the QR code with your mobile device. For more information, see the activate an Xfinity Gateway article.
Xfinity X1
An Xfinity X1 Getting Started kit contains the following:
- Leased Xfinity TV Box.
- Xfinity Remote (two AA batteries includes).
- Coax cable.
- HDMI cable.
- Power cord.
To activate your X1 service, connect the device and follow the onscreen prompts. For more information, see the Getting Started kit installation overview videos.
FAQs
Do I need any tools to set up my Xfinity devices?
You do not need any tools to connect your devices. Getting Started kits come with the devices and wiring to set up your Xfinity services in just a few fast and easy steps!
When do I activate my services?
For most orders, activation can be done any time between the day the equipment arrives and up to seven days after.
For Xfinity Voice orders with a ported phone number, the service must be activated on the Firm Order Commitment (FOC) date (received at the time you place your order). If your Xfinity Voice service isn’t activated, you could lose of dial tone and/or the phone number.
Need more help with your self-installation?
Explore videos, search FAQs and get troubleshooting support at xfinity.com/selfinstall.
For help in Chinese, Korean, Vietnamese, or Tagalog, please call 1-855-955-2212.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.