How to schedule and manage your Xfinity appointment

You can manage your Xfinity appointment through:

• Text message.
• Your account online.
• The Xfinity app.
• Your Xfinity X1 TV Box.

Xfinity Assistant and/or the Xfinity app can help you effectively troubleshoot and schedule any necessary technician appointments if needed. Start by asking the Xfinity Assistant for help troubleshooting.

How to schedule an appointment

Xfinity Assistant can help you schedule an appointment, but first, you should start with some troubleshooting which should resolve most issues. If troubleshooting in Xfinity Assistant doesn’t fix it, it can help you schedule an appointment. 

Already have an appointment scheduled and want to see if something sooner becomes available? If you have an appointment scheduled and want to be placed on a waitlist for an earlier date or time, read about enrolling in our Appointment Waitlist.

Manage appointment with text messaging

Using your mobile phone, you can text us to view, reschedule or cancel an upcoming service appointment. You can also sign up for Appointment Waitlist.

1. Once you schedule an appointment, you'll get a text message if you have a text message-capable phone number on your account.
2. You can reply to the message with ‘appt’ to 266278 to see a variety of options (if applicable) to manage your existing appointment, including viewing, rescheduling, or canceling it.
3. You can also sign up for the Appointment Waitlist or check your waitlist place in line by responding ‘waitlist’ to 266278.
4. You’ll receive a reminder the day before your appointment.
   • You'll also receive real-time alerts about when our tech will arrive.
5. You may receive a message if we identified that your Xfinity services have been restored prior to a scheduled service appointment. You will be asked if you want to keep or cancel the appointment.

Manage appointments through your account online

Need to make changes to your appointment? Good news, you can manage most appointment changes without the need to contact us! To manage your appointment:

1. Sign in to the Appointments section of your account.
2. You'll see your current appointment information, including your preferred contact phone number, at the top of the page.
3. To reschedule your appointment, select an available date and time from the calendar, then click Confirm.
   • Note: You can only click Confirm once a new date and time has been selected. Service fees may apply.
4. To cancel your appointment, click Cancel Appointment then click Cancel Appointment again to confirm.
   • Note: You may need to contact us to cancel some appointments.
5. You'll see a confirmation message, showing your new appointment time and confirming your address and phone number.

Manage appointments with the Xfinity app

Using the Xfinity app, you can reschedule or cancel an upcoming service appointment.

Manage your upcoming service appointment

1. Download the app from the Apple App Store or Google Play.
2. Log in with your Xfinity ID and password.
3. You'll see your service appointment on the home screen.
   
   
   
4. Tap More Details to reschedule or cancel your appointment using Xfinity  Assistant.
5. After rescheduling, you’ll see a confirmation with the new time.

Manage appointments from your X1 TV Box

When you have a repair or installation appointment scheduled with Comcast, the Appointment Scheduled tile is displayed in the Xfinity My Account app (located in the X1 Apps menu).

1. Highlight the Appointment Scheduled icon using your Xfinity remote.
2. The appointment date and time automatically displays below the icon. For further details, select the appointment.
   
   
   

​Reschedule or cancel an Xfinity repair appointment through X1

1. Open the Xfinity My Account app on your TV and go to the Appointment Details screen to view your current appointment.
   
   
   
2. On the day of the appointment, your appointment window will be narrowed to provide you with a better idea of what time the technician will arrive.
   • If you need to reschedule, highlight Reschedule and press the OK button.
   • To cancel the appointment, select Cancel Appointment and press OK.
3. For rescheduling, you have the option to choose the available date and time that works best for you.
   • Choose the date and the time using your Xfinity Remote.
4. Confirm the new appointment.
   • Note: If our technician is running late, you'll have the option to Reschedule or Cancel as well as the option to learn about our On Time Guarantee.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.