Xfinity Assistance Plan FAQs
What is the Xfinity Assistance Plan?
We designed the Xfinity Assistance Plan so customers who otherwise would have had their services suspended for non-payment could stay connected without accruing large outstanding balances due to the impacts of COVID-19.
Customers whose accounts are temporarily moved to the Xfinity Assistance Plan will see the Plan reflected on their bills and may receive an email, text message, or a letter. We will also notify you when the Plan is coming to an end. Please check to ensure that your current email address and phone number are up to date in My Account so that we can contact you.