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Xfinity Mobile Care
Don’t risk it — protect your new phone today
Keep your devices worry-free
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Repairs and replacements for accidental damage, loss, theft and more.
Early upgrades without fees.
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Replacement delivery as soon as the next business day after claim approval.
What’s included?
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Live tech support
The Xfinity Mobile Care by Assurant® app lets you chat or talk with a specialist who can help you when you need it with almost any smart device in your home.
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Accidental damage
Drops, spills, and cracks happen. With Xfinity Mobile Care, you can get a replacement delivered as soon as the next business day after claim approval. Service fees apply.
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Mechanical/electrical failure
Device acting up? If there’s mechanical or electrical breakdown, you’re covered after your device manufacturer’s warranty expires with no service fee.
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Loss and theft
If your device is missing, you’ll need help fast. Xfinity Mobile Care includes coverage for lost and stolen devices so you can get a replacement quickly.
Already purchased a new device?
You can add Xfinity Mobile Care within 30 days of device purchase. Visit an Xfinity Mobile store near you or call 888-936-4968 to get started.
Frequently asked questions
How do I file a claim?
If your device is accidentally damaged, malfunctioning, lost, or stolen:
- Visit fastclaim.com/xfinitymobile or use the Xfinity Mobile Care by Assurant app to file your claim 24/7 or call 1-855-884-9771.
- If your device is lost or stolen, be sure to also contact Xfinity through chat to suspend your service and protect yourself against unauthorized use.
- Once your claim is approved, you'll receive repair or replacement options. Options may include service and technical support through an authorized repair center or an advanced exchange replacement by mail.
What are the claim limits?
For accidental damage (all other) and loss or theft, the program allows you up to three covered claims within a rolling 12-month period based on the date of first repair/replacement. Maximum coverage per claim is the purchase price or replacement value of the covered device (whichever is lower) less any applicable service fee.
There’s no limit to covered mechanical or electrical failure claims or accidental damage (screen-only repair) claims.
Learn how to file phone insurance claims
Xfinity Mobile Care is available for customers who purchase Apple and Android smartphone and tablet devices associated with active lines of Xfinity Mobile service. If you deactivate your line of service, your device is no longer covered by Xfinity Mobile Care.
What accessories are covered?
Xfinity Mobile Care covers your device, standard battery, standard charger and SIM (if applicable to your device). Accessories included in the original device packaging, such as a stylus pen, are covered in the event of an incident simultaneously affecting both the device and the accessory.
What isn’t covered?
Losses caused by or resulting from abuse; misuse; service performed by anyone not authorized by Assurant; intentional or cosmetic damage; pre-existing conditions; manufacturer’s recall; certain acts of God; consequential damages; claims as a result of setup, installation, or data restoration; and losses covered under a manufacturer’s warranty. Refer to Xfinity Mobile Care coverage documents for a full list of exclusions. To request a sample of state-specific coverage documents prior to purchasing coverage, or for general inquiries, call 1-877-881-8578.
The monthly cost, plus applicable tax, per device, will appear as an individual line item on your Xfinity Mobile bill. You'll also be charged any applicable service fees/deductibles directly by Assurant once your claims are approved.