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Xfinity Mobile Care

Don’t risk it — protect your new phone today

The Xfinity Mobile Protection Plan is now Xfinity Mobile Care with new benefits — add it at checkout when you purchase a new phone or tablet for damage, loss, and theft coverage.

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Active Xfinity Mobile lines required. Service fees and deductibles (as applicable) are based on the type of approved claim and device group. Taxes extra. See fastclaim.com/xfinitymobile for details.

Keep your devices worry-free

Coverage is available for select smartphones and tablets with active Xfinity Mobile lines.

Phones

Unlimited free screen-only and eligible back glass-only repairs as soon as the same-day after claim approval.

Repairs and replacements for accidental damage, loss, theft and more.

Early upgrades without fees.

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Tablets

Fast device repair — as soon as the same day after claim approval for accidental damage and mechanical or electrical failure.

Replacement delivery as soon as the next business day after claim approval.

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Service fees/deductibles apply per approved claim. Xfinity Mobile Care rates are based on device make and model, and the retail prices determined by manufacturers. Unlimited free screen-only and eligible back glass repair: at Assurant-authorized repair centers when and where available. Early upgrades: must have paid off 50% of the total device price and must be current with your scheduled Device Payment Plan payments and your wireless service payment. Trade-in of an eligible device in good working order required.

What’s included?

Here’s how Xfinity Mobile Care gives you peace of mind for as low as $9/mo. Check the monthly cost for your device

Live tech support

The Xfinity Mobile Care by Assurant® app lets you chat or talk with a specialist who can help you when you need it with almost any smart device in your home.

Accidental damage

Drops, spills, and cracks happen. With Xfinity Mobile Care, you can get a replacement delivered as soon as the next business day after claim approval. Service fees apply.

Mechanical/electrical failure

Device acting up? If there’s mechanical or electrical breakdown, you’re covered after your device manufacturer’s warranty expires with no service fee.

Loss and theft

If your device is missing, you’ll need help fast. Xfinity Mobile Care includes coverage for lost and stolen devices so you can get a replacement quickly.

Already purchased a new device?

You can add Xfinity Mobile Care within 30 days of device purchase. Visit an Xfinity Mobile store near you or call 888-936-4968 to get started.

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Frequently asked questions

What is Xfinity Mobile Care?

How do I file a claim and what are the claim limits?

How do I file a claim?
If your device is accidentally damaged, malfunctioning, lost, or stolen:

Visit fastclaim.com/xfinitymobile or use the Xfinity Mobile Care by Assurant app to file your claim 24/7 or call 1-855-884-9771.
If your device is lost or stolen, be sure to also contact Xfinity through chat to suspend your service and protect yourself against unauthorized use.
Once your claim is approved, you'll receive repair or replacement options. Options may include service and technical support through an authorized repair center or an advanced exchange replacement by mail.

What are the claim limits?
For accidental damage (all other) and loss or theft, the program allows you up to three covered claims within a rolling 12-month period based on the date of first repair/replacement. Maximum coverage per claim is the purchase price or replacement value of the covered device (whichever is lower) less any applicable service fee.

There’s no limit to covered mechanical or electrical failure claims or accidental damage (screen-only repair) claims.

Does my automobile or homeowner’s insurance cover my wireless device?

Is Xfinity Mobile Care available for all Xfinity Mobile devices and accessories? What isn’t covered?

What devices are covered?
Xfinity Mobile Care is available for customers who purchase Apple and Android smartphone and tablet devices associated with active lines of Xfinity Mobile service. If you deactivate your line of service, your device is no longer covered by Xfinity Mobile Care.

What accessories are covered?
Xfinity Mobile Care covers your device, standard battery, standard charger and SIM (if applicable to your device). Accessories included in the original device packaging, such as a stylus pen, are covered in the event of an incident simultaneously affecting both the device and the accessory.

What isn’t covered?
Losses caused by or resulting from abuse; misuse; service performed by anyone not authorized by Assurant; intentional or cosmetic damage; pre-existing conditions; manufacturer’s recall; certain acts of God; consequential damages; claims as a result of setup, installation, or data restoration; and losses covered under a manufacturer’s warranty. Refer to Xfinity Mobile Care coverage documents for a full list of exclusions. To request a sample of state-specific coverage documents prior to purchasing coverage, or for general inquiries, call 1-877-881-8578.

How much is Xfinity Mobile Care?

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