Customer Agreements, Policies and Service Disclosures
This is a good place to find all of the terms, conditions, and service disclosures for Xfinity Mobile and NOW Mobile. See below for everything you need to know.
Xfinity Mobile and NOW Mobile Customer Agreement
This agreement constitutes the general terms and conditions of subscribing to Xfinity Mobile and NOW Mobile services. You accepted this agreement during signup as part of becoming a customer.
Device Payment Plan Agreement
A sample device payment plan agreement is available here. If you chose to pay for a device using a payment plan, your individual contract will be emailed to you once your device ships and will include details such as model, color, SKU and cost.
Acceptable Use Policy
Comcast's goal is to provide you with the best mobile voice, messaging and data services possible. This policy covers all Xfinity Mobile and NOW Mobile products and services and is intended for typical consumer use.
Mobile Broadband Disclosures
Xfinity Mobile and NOW Mobile utilize Wi-Fi service – both Xfinity WiFi and Wi-Fi provided by other Internet Service Providers. This disclosure describes the network management practices and controls of our carrier partner’s mobile broadband Internet access service network.
E-SIGN Act Disclosure and Agreement
The E-SIGN Act describes the terms and conditions for providing you written notices, disclosures or contracts electronically as well as to use electronic signatures.
Xfinity Mobile Care Terms and Conditions
There may be different or additional Xfinity Mobile Care terms based on your state - your specific terms and conditions will be included in your Welcome Kit. For an Apple device, refer to the Apple Devices Service Contract, Technology Insurance Protection Certificate and Upgrade documents. For an Android device, refer to the Android Devices Service Contract, Technology Insurance Protection Certificate and Upgrade documents.
Xfinity Mobile Care Paperless Consent
The Xfinity Mobile Care Paperless Consent disclosure describes how your Xfinity Mobile Care Terms and Conditions, and all other related communications, will be delivered electronically. The disclosure also describes technical requirements and how to withdraw consent, update your records and request paper copies.
Xfinity Mobile Early Device Upgrade Program Terms and Conditions
This document includes the terms and conditions of the Xfinity Mobile Early Device Upgrade Program that apply to your early device upgrade transaction. Your participation in the program is your agreement to the terms and conditions outlined in this document.
Xfinity Mobile Trade-In Program Terms and Conditions
This document includes the terms and conditions of the Xfinity Mobile Trade-In Program that apply to your Trade-In transaction. Your participation in the program is your agreement to the terms and conditions outlined in this document.
WiFi Calling
This agreement constitutes the general terms and conditions of using the WiFi Calling service. You accepted this agreement during setup as part of enabling WiFi Calling.