Billing Disclosures
All States
Regulatory Recovery Fee and Universal Connectivity Charge
The Regulatory Recovery Fee (RRF) and Universal Connectivity Charge (UCC) are assessed by Comcast and are neither government mandated nor taxes. The RRF recovers certain federal, state and local regulatory costs. The UCC recovers Comcast’s required contribution to that fund.
Telecommunications Relay Service
Notice of Toll-Free Dialing to Reach 711
For access to Telecommunications Relay Services for people who are deaf or hard-of-hearing.
Xfinity Mobile and Comcast Business Mobile provides nationwide toll-free, three-digit 711 dialing for access to Telecommunications Relay Services (TRS) or relay calling. TRS enables telephone conversations between people with hearing or speech disabilities and people with or without such disabilities. TRS is always available at no charge to users throughout the U.S., including territories. All calls are confidential.
Customers simply dial 711 to be automatically connected to a TRS operator, also known as a communications assistant or CA. There are several types of relay calls available through 711 including: English and Spanish Text-to-Voice TTY, Voice Carry Over, Hearing Carry Over and Speech-to-Speech. Some forms of TRS, such as Video Relay Service (VRS), IP Relay, or IP Captioned Telephone Service (CTS) Relay calls do not use 711 because such calls are initiated through the Internet. Hearing persons initiating a VRS or IP Relay call may do so by calling a relay provider’s 800 number. IP CTS users should call their party directly.
In case of an emergency, TTY users should call 911. For more information about the various types of TRS, see https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs.
For more information on Xfinity Mobile accessibility features, see https://www.xfinity.com/mobile/support/article/accessibility-features.
California
California Debt Collection License
California Debt Collector License No. 10316-99
Consumer Billing
If you believe there is an error on your bill or have a question about your service, please call Xfinity Mobile customer support at (888) 936-4968 or call Comcast Business Mobile customer support at (844) 963-0206.
If you are not satisfied with Xfinity Mobile’s or Comcast Business Mobile’s response, you may submit a complaint to the California Public Utilities Commission (CPUC) by visiting http://www.cpuc.ca.gov/complaints. Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online:
Telephone
1-800-649-7570 (8:30 AM to 4:30 PM, Monday through Friday)
California Public Utilities Commission, Consumer Affairs Branch
505 Van Ness Avenue, Room 2003
San Francisco, CA 94102
If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well their friends, family, and business contacts. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language-specific numbers below to be routed to the California Relay Service provider
Tty/Vco/Hco to Voice
English: 1 (800) 735-2929
Spanish: 1 (800) 855-3000
Voice to Tty/Vco/Hco
English: 1 (800) 735-2922
Spanish: 1 (800) 855-3000
From or to Speech-to-Speech
English & Spanish: 1 (800) 854-7784
To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.
California Public Purpose Fund
Effective April 1, the CA Public Utilities Commission implemented a new line-based surcharge to fund the state’s public purpose programs. For more information, see California Public Purpose Fund.
Colorado
Colorado Universal Service Fund
A component of the Regulatory Recovery Fee on your bill helps fund the Colorado Universal Service Fund. Contributing to the Colorado Universal Service Fund is required by the Colorado Public Utilities Commission (PUC) to pay for the Colorado Universal Service Fund established by state law.
What is the Colorado Universal Service Fund ?
There are two primary purposes of the fund: (1) to make basic voice telephone service affordable in certain high cost areas of Colorado; and (2) to provide funds for grants to build broadband networks in unserved areas of Colorado. The PUC provides Universal Service Fund payments for basic voice telephone service to telephone companies that serve areas with high costs and meet other PUC requirements for the funding. Grants for building broadband networks are determined and overseen by the Colorado Broadband Deployment Board. Payments to telecom providers for basic voice telephone service in high cost areas are overseen by the PUC.
What Services are the Colorado Universal Service Fund Applied to and who pays it ?
This charge is assessed as a percentage of your in-state telecommunications services for local, wireless, paging, in-state long distance, and optional services. The charge is not applied to interstate services. All telecommunications customers in Colorado pay this monthly charge.
What is the monthly Colorado Universal Service Fund charge ?
The monthly Colorado Universal Service Fund charge is currently set at 2.6 percent, which was effective April 1, 2013. The PUC may adjust the charge over time depending on how much money is needed for the fund and to make sure that customers do not pay more than is necessary.
Whom do i call if i have questions about this charge ?
For more information, contact Xfinity Mobile.
Connecticut
Do Not Call
The State of Connecticut imposes restrictions on telemarketers making calls to Connecticut consumers. Telemarketers are required to make disclosures at the beginning of telephonic sales calls, to honor Connecticut consumers’ requests to opt out of sales calls, and to refrain from placing telephonic sales calls to consumers who are not existing customers absent prior express written consent. If you are receiving unwanted phone calls, you can register your telephone number on the National Do Not Call Registry. If you are already registered and/or believe the telemarketer who contacted you has violated Connecticut statute, click to access a complaint form from the Connecticut Department of Consumer Protection.
Georgia
Do Not Call
Telephone Solicitors are prohibited from placing calls to any consumer listed on the National Do Not Call Registry. If you are receiving unwanted phone calls, you can register your telephone number on the National Do Not Call Registry or by calling 888-382-1222.
Kentucky
Do Not Call
Customers who wish to find more information on the Kentucky No Call List or learn how to be added to the Kentucky No Call List or the National Do Not Call List can obtain more information here.
Louisiana
Do Not Call
Customers who wish to find more information on the Louisiana Do Not Call Program or learn how to be added to the Louisiana Do Not Call register can obtain more information here.
Minnesota
911
Emergency calls made from a wireless telephone to 911 are not always answered by local public safety answering points but may be routed to a State Patrol dispatcher. Callers must provide specific location information to the emergency services dispatcher.
New Mexico
Consumer Billing
If you have a question about your bill, please call Xfinity Mobile customer support at (888) 936-4968 or call Comcast Business Mobile customer support at (844) 963-0206. If you are not satisfied with Xfinity Mobile’s response or Comcast Business Mobile’s, you may contact the New Mexico Public Regulation Commission’s Consumer Relations Division at (888) 427-5772.
Si tiene alguna pregunta sobre su factura, llame al servicio de atención al cliente de Xfinity Mobile al (888) 936-4968 o llame al servicio de atención al cliente de Comcast Business Mobile al (844) 963-0206. Si no está conforme con la respuesta recibida, puede comunicarse con el Departamento de relaciones con el consumidor de la Comisión de Regulación Pública de Nuevo México al (888) 427-5772.
tennessee
Do Not Call
Telephone Solicitors are prohibited from placing calls to any consumer listed on the National Do Not Call Registry. If you are receiving unwanted phone calls, you can register your telephone number on the National Do Not Call Registry or by calling 888-382-1222.