You can create an Xfinity ID to access your Xfinity services online. You can also manage your Xfinity ID and create up to six secondary IDs through your account.
Take me directly to create my Xfinity ID and password.
Create your Xfinity ID
- To create your Xfinity ID, go to xfinity.com/getstarted or click Create an Xfinity ID from any sign-in page.
- Enter the mobile phone number associated with your account, then click Continue.
- Provide the six-digit verification code sent to your mobile phone number, then click Continue.
- Enter your Xfinity service address, then click Continue.
- Enter your existing, personal email address.
- Xfinity will send you a link to verify that email address.
- If you don't receive the invitation, check that your mobile phone number or email address was entered correctly.
- You can also check your Junk or Spam folder if using email.
- If you don't receive the invitation, check that your mobile phone number or email address was entered correctly.
- You'll have 72 hours to click the link sent to your personal email.
- If you don't click the link, your non-Xfinity address will no longer be valid.
- You can still log in using the Xfinity ID or your Comcast.net email address.
- You can also add an email address to your account from the Settings tab in your account.
- If you don't click the link, your non-Xfinity address will no longer be valid.
- Xfinity will send you a link to verify that email address.
- Create a strong password following the guidelines provided and click Continue.
- When you're all set, you'll see a confirmation page with different ways to access your account and mobile applications.
- By clicking Continue, you'll either be sent back to the page you initially visited, or automatically logged in to your account.
Instructions in another language
See the following:
FAQs
Can I use a non-Xfinity email address to log in to Xfinity apps and websites?
Yes, you can use your personal email address and/or mobile telephone number to log in to all Xfinity apps and websites. You'll need to add it to your profile first in your account and respond to the verification message. Until you verify, you can't use it to log in to Xfinity applications.
What's the difference between my primary Xfinity ID and my preferred email address?
Currently, your primary Xfinity ID is your xfinity.com ID/email address. Your preferred email address is the email address you designated as your preferred one from the Settings tab in your account (or when you originally created your Xfinity ID and password). For example, your preferred email address could be your Gmail address.
Why do I need to create an Xfinity ID and password?
When you create your Xfinity ID and password, you'll have access to all Xfinity customer mobile and web applications. You'll be able to:
- Immediately start watching some TV content on your computer, smartphone or tablet.
- Manage upcoming appointments, pay your bill and more in your account.
- Access all Xfinity WiFi hotspots nationwide if you're a qualifying Xfinity Internet customer.
How do I add and invite additional users to my Xfinity account?
If you want to give other members of your household access to your master Xfinity account, you can manage user roles and permissions on Xfinity accounts.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.