Follow the steps below to make sure your iPhone is connected to your private home WiFi network at home or to Xfinity WiFi hotspots when you’re traveling.
Configure devices for private home WiFi network at home and Xfinity WiFi hotspots on the go
If you downloaded the Xfinity app and set up Secure Auto-Connect, your iPhone will automatically connect to your private home WiFi network at home and Xfinity WiFi hotspots when visiting a friend or traveling.
Users auto-connecting with the Xfinity app are automatically connecting to the secure Xfinity Mobile and Xfinity SSIDs, and users can manually connect to the open xfinitywifi SSID through the device’s network settings.
If your iPhone is on iOS 6 or above (or if it’s an iPhone 5 or newer), it will automatically connect to your private WiFi at home and any Xfinity WiFi hotspots available when you’re visiting a friend or traveling. But if you haven’t connected to Xfinity WiFi for two weeks, you may need to select the network again due to iOS defaults. Setting up Secure Auto-Connect will ensure auto-connection to Xfinity WiFi.
iPhones connect to the last network manually selected if that network is available.
If your device doesn’t connect to your private home WiFi network by default, follow these steps:
- Tap Settings.
- Tap WiFi to see the list of available networks (SSIDs).
- To connect to your private home WiFi network, tap the network name of your home WiFi network in the menu (usually this will be the network with the strongest signal).
- Wait a few seconds while your device connects.
- If you have never connected to your private home WiFi network on this Xfinity Wireless Gateway before, you’ll need to enter the Network Key printed on the label on the bottom of the wireless gateway and tap Join.
- If you have changed the network key (also known as password) from the original setting, enter that key instead.
- Find out more about connecting to your wireless gateway.
- Wait a few seconds while your device connects, and you're done!
Connect to Xfinity WiFi
To get the best Xfinity WiFi experience, download the Xfinity app and set up Secure Auto-Connect.
The Xfinity app provides a safer connection to secure WiFi, whereas connecting to xfinitywifi is less secure. If you don’t want to download the app and are connecting to Xfinity WiFi for the first time, follow the steps below.
- Make sure WiFi is turned on. To turn WiFi on, tap Settings.
- Tap Wi-Fi.
- Make sure Wi-Fi is set to On. If Wi-Fi is set to Off, tap the Off button to turn it on.
- Once WiFi is turned on, wait a moment as your device finds the WiFi networks in range.
- Find xfinitywifi from the list of available networks and tap it.
- Wait a few seconds while your iPhone gets an IP address from the xfinitywifi network.
- Once connected, a check mark will appear in the WiFi menu next to the xfinitywifi SSID.
- Once connected, a check mark will appear in the WiFi menu next to the xfinitywifi SSID.
Once you've joined the Xfinity WiFi network manually, your device will automatically connect whenever the network is in range of an Xfinity WiFi hotspot. If you haven’t connected to xfinitywifi for two weeks, you may need to select the network again due to iOS defaults.
Sign in to Xfinity WiFi
Once you've connected to xfinitywifi network, simply launch your Web browser and you’ll be taken to the Xfinity WiFi login page.
- Select Sign in to connect.
- Enter your Xfinity ID and password and select Sign In.
- You can recover your Xfinity ID and password.
- If you’re an Xfinity Internet customer but don’t have a Xfinity ID, you can create one.
After you successfully enter your Xfinity ID and password, you may be presented with the opportunity to set up Secure Auto-Connect to keep your device automatically connecting to Xfinity WiFi. If you don’t want to install the profile, click Done.
Follow the instructions below and on-screen prompts to install the Xfinity WiFi profile.
- Click on Download profile.
- When the screen pops up asking if you want to open in your browser, click Open.
- A message will pop-up making sure you want to download the profile, click Allow.
- You'll see a message saying the profile was downloaded and that you’ll need to go to device settings to install it. Click Close.
- Open the Settings app.
- Select Profile Downloaded.
- Select Install in the upper-right corner.
- Enter your device passcode or unlock code.
- Select Install.
- The profile is now installed, click Done.
Technical support
Due to the numerous WiFi devices and configurations available, Comcast is only able to confirm that Xfinity WiFi is functioning correctly. Comcast does not offer technical support for connecting devices to the internet. Please refer to the user manual for your device should you require additional assistance.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.