Xfinity's Commitment to Keeping You Connected

We engineer our network capacity to handle spikes and shifts in usage patterns, and we continuously test, monitor and enhance our systems and network to ensure they are ready to support customer needs and withstand heavy traffic. Our engineers and technicians staff our network operations centers 24/7 to ensure network performance and reliability.

We are constantly micro-monitoring network usage and watching the load on the network nationally and locally. Learn how we’re making our network smarter and stronger.

Be sure to check out the WiFi tips under the "Get Help" tab for tips and tricks on managing your in-home network. Watch our WiFi tips videos for simple ways to enhance your WiFi network and optimize your connectivity.

Xfinity is focused on adding new free content from many of our content partners. Try saying "Free" into your Xfinity Voice Remote. Plus, if everyone wants to watch something different, you can use the Xfinity Stream app to turn your tablet or smartphone into a TV in any room.

In addition, Peacock, a new streaming service from NBCUniversal, is now available to Xfinity customers at no extra cost. Peacock offers original programming, libraries of popular TV shows including 30 Rock and Parks and Recreation available On Demand, favorite films from Hollywood’s biggest studios including Shrek and Meet the Parents, and other content including news, sports, late night and reality TV.

For those with school age students at home, we’ve created educational collections for all grade levels in partnership with Common Sense Media. Just say "Education" into your X1 or Flex Voice Remote to discover new content from CuriosityStream, History Vault, Reading Corner, Kids Room, and Great Lectures.

To help keep you informed, we have created a collection of the most current news and information on Coronavirus. Just say "Coronavirus" into your X1 or Flex voice remote. You can also access live news through the Xfinity Stream app. 

If you subscribe to Xfinity Internet services, but do not subscribe to Video services, Xumo Stream Box from Xfinity offers free news content. Xumo Stream Box can be delivered to your home and is easy to install. To learn more, visit Xumo Stream Box from Xfinity.  

With Xfinity Mobile, you can easily change your data option at any time in the My Account for Xfinity Mobile or in the Xfinity App. You can switch between Unlimited or By the Gig shared data for each line to best meet the needs of everyone in the family. Through the app, you can also adjust the amount of By the Gig data being shared across your account and turn on Data Saver to reduce your data usage by switching off HD streaming. Also, while you’re at home, remember to use your in-home WiFi to offset your data usage.

You can turn your Xfinity Mobile phone into a personal mobile hotspot if you need to connect a computer to the Internet and you don't have WiFi. Visit our support page for step-by-step instructions.