Whether you're new to Xfinity or a long-time customer, the Xfinity app makes it simple to manage your services, stay connected, and get support — anytime, anywhere.
With the Xfinity app, you can:
- Get 24/7 real-time support for quick troubleshooting
- Check for outages and get instant updates
- Pay your bill and manage payment options
- View your plan details and make changes anytime
- Activate and manage devices with just a few taps
Get started
Download the free Xfinity app or simply scan the QR code with your smartphone to get started.
Works with:
- Apple (iOS 15.0 or later)
- Android (7.1 or later)
Doesn’t work on Windows and Amazon phones.
Who can use the app
All Xfinity customers can use the app, except those with Xfinity Prepaid Internet. To use the app, sign in with your primary Xfinity ID.
The features you see in the app may be different depending on your type of service, modem or gateway, and Bridge Mode settings
Trouble opening the app?
If you’re an Xfinity Mobile customer having issues accessing the Xfinity app, it might be because your phone has more than one SIM card. To fix it:
- Make Xfinity Mobile your main SIM, or
- Sign in with the primary user’s Xfinity ID.
Need help for your phone? Check out these links:
- Apple: Select your device, then click Set default line for voice, messages, and data
- Google: Set default SIM for data, calls, and text messages
- Samsung: Set up your primary SIM
If you're using the app on your Xfinity Mobile device, you can still do a few things without signing in:
- Check your data plan and usage
- See features for your line
- Read Help & Support articles
- Turn on Number Lock
It can take up to 10 minutes after activation for this to be available. To get the full app experience, sign in with the primary user’s Xfinity ID.
What you can do in the app
The Xfinity app puts everything you need at your fingertips. Each tab is designed to help you manage your services quickly and easily. Here’s what you’ll find:
Overview tab
- Manage your account
- View, reschedule, or cancel appointments
- Find Xfinity Retail Stores
- Chat with Xfinity Assistant for help
Services tab
- See your services
- Check data usage
- Manage Xfinity Mobile lines
- Troubleshoot common issues
WiFi tab
- View WiFi details and equipment
- Troubleshoot connection issues
- See and manage connected devices
- Find Xfinity WiFi hotspots
Security tab
- Watch live and recorded videos from your Xfinity Camera
- Recording only works with 24/7 Video Recording services
- Control smart home devices
- Check your Advanced Security status
Account tab
- Manage your Xfinity ID and password
- View and pay your bill
- Change your Xfinity plan
- Activate new devices
- Change your notification, security, and privacy settings
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.