Manage your BritBox subscription on X1, Xumo Stream Box from Xfinity, and Flex

If you sign up for BritBox through your Xfinity X1, Xumo Stream Box, or Flex TV Box, you’ll be billed by Xfinity and you can manage your BritBox subscription plan through your TV Box! This includes changing or canceling your subscription.

If you’re an existing BritBox customer, you’ll be billed by BritBox and can use your existing credentials to log in on X1, Xumo Stream Box, or Flex. However, you’ll need to visit the BritBox website to manage your subscription.

For additional information, see BritBox Overview and FAQs.

Check the status of your BritBox subscription

If your BritBox subscription is billed through Xfinity, you can check the details of your subscription.

1. Go to Settings on your Xfinity X1, Xumo Stream Box, or Flex streaming TV Box.
2. Go to the Apps & Subscription Management menu.
   
   
   
   • Note: You can also find this menu by saying, “Manage BritBox” into your Xfinity Voice Remote.
3. From the Apps & Subscriptions screen, you can see:
   • Your subscription status. 
   • The recurring price.
   • The renewal date.
   • Options to manage or cancel your service.

Change your BritBox subscription

1. Follow the steps above to navigate to the Apps & Subscriptions screen. 
2. Select Change Plan.
3. Select a new plan.
   • You can select either a monthly or annual plan.
4. Confirm your selection by clicking Change plan.

Note: When upgrading your BritBox subscription, you'll be charged a prorated amount on your Xfinity account immediately. When downgrading your subscription, you'll see the new monthly rate on your next billing cycle.

Cancel your BritBox subscription

To cancel your BritBox subscription:

1. Follow the steps above to navigate to the Apps & Subscriptions screen. 
2. Select Unsubscribe.
3. You'll see a second page, where you'll select Unsubscribe to continue.
   
   • If you continue, you'll still have access to your subscription through the date displayed (cancellation date).
   • After the cancellation date, you'll also no longer be charged for your subscription. 

Notes:

• You can resubscribe to BritBox at any time before your billing cycle ends.
  
  • To resubscribe, return to the Apps & Subscriptions page and select Resubscribe.
• If your subscription has already ended, you can sign back up through the BritBox app on your Xfinity X1, Xumo Stream Box, or Flex TV Box.

FAQs

I want to subscribe to BritBox for the first time. Can I do that through Xfinity?
Yes, you can subscribe to BritBox through Xfinity Flex, Xumo Stream Box, and X1.

What will happen to my BritBox account through Xfinity if I cancel my Xfinity service or change my package?
If you:

• Remove your Xfinity X1, Xumo Stream Box, or Flex Box/Service: 
  
  • You’ll no longer be able to access BritBox through your TV Box.
    
    • You can still watch BritBox on your computer, mobile device or another internet-connected streaming device.
      
      • You can cancel your BritBox subscription billed through Xfinity by contacting us.
      • We can’t change your BritBox subscription plan from monthly to annual.
• Disconnect Xfinity Internet: 
  
  • You’ll need internet access through another provider to access BritBox through an internet-connected device.
• Remain subscribed to at least one Xfinity service and still get a billing statement from us:
  
  • You’ll continue to be billed for BritBox on your Xfinity bill.
• Disconnect all your Xfinity services:
  • You’ll lose access to BritBox at the end of your current BritBox subscription cycle (for instance, if signed up for monthly subscription at the end of your current month).
    • Once you lose access to your BritBox subscription, you can sign back up for through the BritBox website or other compatible internet-connected devices. 

I signed up for BritBox through X1, Xumo Stream Box, or Flex, but I forgot my username or password. How do I find my username or reset my password?
See BritBox’s Help Center for more information on resetting your password and recovering your email address.