If your device returns a result of "Your Device Is Compatible — With Limited Features" after you use the IMEI checker, it means that your phone will work with Xfinity Mobile — but some features may not be available. Learn about what it means when your phone works with Xfinity Mobile but has limited compatibility.
Some features like WiFi calling, PowerBoost at home, and smartwatch “cellular” pairing may not work on some devices.
Xfinity apps may not automatically install when you activate your phone with limited compatibility — but you can still download them yourself.
This article explains those features and how to get the most out of your device.
What does limited features mean?
If your device returns a result of "Your Device Is Compatible — With Limited Features" after you use the IMEI checker, it means that your phone will work with Xfinity Mobile — but some features may not be available.
For example:
- Your device may not support WiFi calling or PowerBoost at home.
- You won’t be able to pair a smartwatch with your phone via cellular connectivity but you will be able to connect via Bluetooth pairing.
- Your device won’t automatically download Xfinity apps during activation.
We’ll let you know during the compatibility check, and we’ll also send you an email reminder if your device has limited features.
For more information on the features that are not available on your device, continue reading.
What is WiFi calling?
WiFi calling lets you make calls and send texts over a WiFi network when cellular service is weak or unavailable. It’s helpful in places with poor signal, like basements or rural areas. Phones sold by Xfinity Mobile and NOW Mobile support WiFi calling.
- If your device has limited compatibility, WiFi calling may not work.
For more information about WiFi calling with Xfinity Mobile, review what is WiFi calling.
What is PowerBoost?
PowerBoost is a feature available to Xfinity Mobile customers that gives you faster mobile speeds (up to 1 GB) when connected to:
- Xfinity Mobile public WiFi hotspots
- Your in-home Xfinity WiFi
If your device has limited compatibility,
- You’ll still get PowerBoost on the go thru public WiFi hotspots, but
- You won’t get faster speeds at home.
For more information about WiFi calling with Xfinity Mobile, review Xfinity Mobile PowerBoost — FAQs.
What is smartwatch pairing?
Smartwatch pairing means connecting your smartwatch to your phone using Bluetooth or Cellular so you can share things like messages, calls, and fitness data.
If your device shows limited compatibility after using the IMEI checker,
- You’ll only be able to pair it using Bluetooth.
This means:
- You can still get notifications and make/receive calls, but
- Your phone must be nearby (within Bluetooth range).
What Xfinity apps are available for downloading?
If your device shows limited capability after using the IMEI checker, certain apps may not download automatically. If your phone didn’t come with these apps, you can still download them yourself. Just follow the links below to learn more and get the apps you want.
Xfinity app
Whether you're new to Xfinity or a long-time customer, the Xfinity app makes it simple to manage your services, stay connected, and get support — anytime, anywhere.
Download the free Xfinity app or you can visit the Apple Store or Google Play to get started.
For more details, see how to use the Xfinity app.
Xfinity Mobile Care (XMC) app
The XMC by Assurant® app is included as a part of XMC at no additional cost — providing customers with support, security, protection plan details, and more.
For more details, see what are the details of XMC.
Peacock
Peacock is NBCUniversal’s streaming app that gives customers access to a wide range of entertainment.
- Customers can choose between a free plan (with ads and limited content) or paid plans that unlock more content and live events.
To get started downloading the Peacock app, you can visit the Apple Store, Google Play, or Amazon App Store.
For more details, see Peacock app FAQs.
Xumo Play
Xumo Play is a free streaming app that lets customers watch live TV, movies, and shows without needing a subscription or account.
To get started downloading the Xumo Play app, you can visit the Apple Store, Google Play, or Amazon App Store.
For more details, see Xumo Play app FAQs.
Xfinity Stream app
It's the TV app that does it all. When on the go with an Xfinity Mobile phone, the Xfinity Stream app lets customers stream their favorite channels live, watch thousands of Xfinity On Demand titles and access shows from their cloud DVR.
To get started downloading the Xfinity Stream app, you can visit the Apple Store, Google Play, or Amazon App Store.
For more details, see the Xfinity Stream app overview.
Xfinity Call Guard app
Xfinity Call Guard is an added benefit for current Xfinity Mobile customers enrolled in the Premium Unlimited data plan. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls.
For more details, see how to use Xfinity Call Guard.
Xfinity Home app
You can use the Xfinity Home app to stay connected and control your Xfinity Home — Automation system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same.
For more details, see Xfinity Home app for Xfinity Home — Automation.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
