Account
Find everything you need to know about managing your Xfinity Mobile line and service settings.
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Line Management
How do I return or exchange my mobile device and accessories?
Learn about returning and exchanging Xfinity Mobile devices and accessories.
How do I transfer a line between Xfinity Mobile accounts?
Learn more about transferring an active line to a new or existing Xfinity Mobile account.
How do I add a line to my Xfinity Mobile account?
Learn how to add a new line of service to your Xfinity Mobile account.
Can I change my Xfinity Mobile number?
Learn how customers can change the phone number on an Xfinity Mobile line of service.
What should I do if my Xfinity Mobile device is lost or stolen?
Learn how to suspend a line on your Xfinity Mobile account and replace your phone or tablet if it’s lost or stolen.
How do I resume service to my suspended line?
Learn more about resuming service to a suspended line.
How do I get manufacturer warranty support?
Use this guide to get more information on troubleshooting device issues and finding manufacturer warranty support along with manufacturer contact details.
How do I cancel my Xfinity Mobile service?
Learn more about how to cancel Xfinity Mobile service.
Where can I see how many minutes and messages I’ve used?
Learn how to check the minutes and messages you have used.
Service Settings
What happens if I move to a new address or cancel my Xfinity Internet, Xfinity Voice, or Xfinity TV services?
Learn more about the impact to an Xfinity Mobile customer’s account when they move or cancel their other Xfinity services.
What should I do if I can't log in to my Xfinity Mobile account?
Learn more about what to do if you can't log in to your account.
Are my account credentials the same for Xfinity Mobile and Xfinity Internet?
Learn more about account credentials.
Where can I find my Xfinity Mobile username and password?
Learn where you can find your Xfinity Mobile username and password.
How do I update my contact information?
Learn how to update your contact information.
How do I suspend my Xfinity Mobile service for a military deployment?
Learn about suspending Xfinity Mobile service for a military deployment.
